Privacy Policy

Jackson Arms LLC respects your privacy. This Privacy Policy explains how information may be collected, used, disclosed, retained, and protected when you visit our website, create an account, submit an inquiry, request an FFL dealer, place an order, or otherwise interact with Jackson Arms LLC online.

1. Information We Collect

We may collect information that you provide directly to us, including your name, email address, telephone number, account username, password credentials in encrypted or hashed form, billing or shipping information, order details, inquiry information, dealer-selection information, and other information you choose to provide.

If you submit information relating to a Federal Firearms License holder or request that a dealer be added or verified, we may collect business contact information, license information, and supporting documentation needed to review the request and administer the dealer relationship.

We may also collect technical information automatically, such as IP address, browser type, device information, operating system, referring page, pages visited, date and time of access, session information, and similar website activity data.

2. Customer Accounts

When you create a customer account, we use the information associated with that account to provide account access, display order or inquiry information, maintain account preferences, and support customer service. Passwords are not stored in readable form.

You are responsible for keeping your login credentials confidential and for notifying Jackson Arms LLC if you believe your account has been accessed without authorization.

3. Orders, Inquiries, and Transactions

Information submitted through our website may be used to respond to inquiries, review requests, process or administer orders, communicate about order status, coordinate permitted fulfillment or pickup, provide customer support, prevent duplicate or fraudulent activity, and maintain business records.

Certain products or transactions may be subject to additional legal, regulatory, eligibility, transfer, dealer, or identification requirements. Information necessary to administer those requirements may be collected or retained when applicable.

4. FFL Dealer Information and Documentation

FFL dealer information submitted through the website may be reviewed for verification and administrative purposes. Dealer documentation and license copies submitted for verification are intended for authorized administrative use and are not made publicly available through the website.

Verified dealer information may be used to support eligible transactions, fulfillment coordination, recordkeeping, and compliance activities.

5. Payment Information

When online payment functionality is available, payment information may be processed by a third-party payment processor. Jackson Arms LLC does not intend to store complete payment-card numbers or card security codes on its website servers.

We may retain limited payment-related information supplied by the processor, such as payment status, transaction reference, payment amount, card brand, and the last four digits of a payment card, when needed for order administration, refunds, reconciliation, fraud prevention, or recordkeeping.

6. How We Use Information

We may use information collected through the website to:

• Operate, maintain, secure, and improve the website.
• Create and administer customer accounts.
• Respond to customer inquiries and support requests.
• Process and administer orders and permitted transactions.
• Review and administer FFL dealer requests and verification.
• Communicate regarding orders, accounts, inquiries, or services.
• Detect, investigate, and prevent misuse, fraud, or security incidents.
• Maintain records required for business, accounting, or legal purposes.
• Comply with applicable laws, regulations, court orders, or lawful requests.

7. How We Share Information

Jackson Arms LLC does not sell personal information. We may disclose information when reasonably necessary to operate the website or provide requested services, including to hosting providers, payment processors, email service providers, shipping or fulfillment providers, professional advisers, verified dealers, and other service providers that support our operations.

Information may also be disclosed when we believe disclosure is required by law, regulation, legal process, court order, law enforcement request, or to protect the rights, property, security, or safety of Jackson Arms LLC, our customers, or others.

8. Email and Communications

We may use the email address or telephone number you provide to send transactional or service-related communications, including account, inquiry, order, payment, pickup, dealer, or customer-support information.

Marketing or promotional communications, when offered, may include instructions for changing communication preferences or opting out where required.

9. Cookies and Session Technologies

The website may use cookies, session identifiers, and similar technologies that are necessary for login sessions, account security, shopping or checkout functions, preferences, fraud prevention, and basic website operation.

Additional analytics or preference technologies may be used when enabled. For more information, see our Cookie Policy.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. These safeguards may include access controls, password hashing, encrypted connections where available, restricted administrative access, and security monitoring.

No website, internet transmission, or data-storage system can be guaranteed to be completely secure. You should use caution when transmitting information online.

11. Data Retention

Information may be retained for as long as reasonably necessary to provide services, maintain customer and transaction records, resolve disputes, enforce agreements, support security and fraud prevention, satisfy accounting or business requirements, and comply with legal or regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

12. Your Privacy Requests

You may contact Jackson Arms LLC to ask questions about personal information associated with your website account or to request correction or deletion of information where appropriate and legally permitted.

Some records may need to be retained for legitimate business, security, transaction, accounting, legal, or regulatory purposes even after a deletion request.

13. Children's Privacy

This website is not directed to children under 13, and Jackson Arms LLC does not knowingly seek to collect personal information from children under 13 through the website.

14. Third-Party Websites and Services

The website may contain links to third-party websites or use services provided by third parties. Their privacy practices are governed by their own policies, and Jackson Arms LLC is not responsible for the privacy practices of third-party websites or services.

15. Changes to This Privacy Policy

We may update this Privacy Policy when website features, business practices, service providers, or legal requirements change. The effective date at the top of this page will be updated when revisions are published.

16. Contact Us

Questions or privacy-related requests may be directed to info@jacksonarmsllc.com.